Why We Have No Phone Number

We decided not to have a company phone number because we feel this is better for both us and you:

So how do we communicate with our clients?

We use a fantastic communication tool called Basecamp, and have written an article about how and why we use it. It gives us a dedicated chatroom where you can talk to us, a message board for posting announcements & updates,  and a shared ToDo list where you can assign tasks to us. When a face-to-face chat is needed, we jump on to a tool like Zoom.

But what if you need to contact us urgently?

We operate our business in a way that minimises the need for work to ever be urgent, allowing us to do creative and innovative work without interruptions. We plan our projects with clients carefully, ensuring there is no need for work to ever be urgent. The best way to contact us quickly is through the chat on Basecamp.

But… your website just went down!!

If you are on one of our maintenance plans, we run an Uptime Monitor on your website. This alerts us straight away via email if your website ever goes down. Usually, this allows us to fix the problem before you even notice your website is down.